Terms & conditions

To buy on this website, you must accept the conditions below. We, therefore, recommend that you read through the terms carefully before you act.

General Terms

  • These terms and conditions govern the use of the website and shop operated by Thea Bank ApS (hereinafter referred to as "we," "us," or "our").

  • We reserve the right to modify, update, or change these terms and conditions at any time without prior notice.


Products and prices

  • We strive to provide accurate and updated product information, including prices and availability.

  • Prices are displayed Danish Krone (DKK) and include VAT.

  • We reserve the right to modify prices, products, and availability at any time without prior notice.

  • We do our best to ensure that the colors and images of our products are displayed accurately. However, we cannot guarantee that your computer's display will accurately represent the actual products. And, we cannot be held responsible for articles that are sold out at the time of order. Typos or misprints may occur and we cannot be held responsible for these.


Orders and payments

  • Once you have selected the items you want to buy and placed an order in the basket, please fill out your personal information, such as name, address, and payment information correctly. Once this is done, you will receive a confirmation email, including a unique order number. Once your package ships we will send you a notification email with the tracking number.

  • When you place an order, you agree to pay the full amount at the time of purchase.

  • If you have further questions regarding online shopping at Thea Bank Atelier, please write to contact@theabankatelier.com.

  • We accept payments via 3d-secured credit cards such as Visa and Mastercard, and other methods as indicated on theabankatelier.com. The amount will be deducted from your account when the goods are shipped from our warehouse. All prices at Thea Bank Atelier are stated in DKK, including VAT.

  • You are responsible for any customs fees, taxes, or duties that may be applied to your order by your country's customs authorities. However, there will be charged no additional taxes or customs duties for articles shipped to countries within the European Union. The following countries are members of the European Union: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus (South Cyprus only), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

  • We reserve the right to cancel any order for any reason, including but not limited to incorrect pricing, product description errors, or suspected fraud. We will not be liable for any damages or losses resulting from canceled orders.

  • The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with an SSL (Secure Socket Layer). Neither Thea Bank Atelier nor other unauthorized persons have the opportunity to see the data exchanged during your purchase.

  • We ship worldwide from our Atelier located in Copenhagen. Orders typically ship within 1-2 business days. Please allow up to 3 business days during sale or promotions for your order to dispatch.

  • Delivery times and costs depend on the destination and shipping method you choose.

  • We are not responsible for any delays, damages, or losses that occur during shipping.

  • Local pick-up in our Atelier is only possible by appointment. Sent a request to contact@theabankatelier.com


Returns and refunds

  • If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange. Returned items must be in their original condition and packaging, with all tags attached. Shipping costs for returns are your responsibility unless the item is defective or we made a mistake. In that case please contact us at contact@theabankatelier.com.

  • Refunds will be issued to the original payment method used and may take up to 14 business days to process after we have received the parcel.

  • Read more about returning from your country and find our step-by-step guide here.


Claims

  • All articles are covered by The Danish Sale of Goods Law, giving customers 24 months to file a complaint on an item. As a customer, you can complain about defects or deficiencies that occur within 24 months after purchase. However, if defects, deficiencies, or wearing are caused by negligent use, lack of maintenance, or regular wear and tear the right to a complaint is rejected. In case of a complaint or a missing order, please contact us by e-mail at contact@theabankatelier.com.


Intellectual property

  • All content on our website, including text, images, logos, and designs, is the property of Thea Bank Atelier and protected by Danish and international copyright and trademark laws.

  • You may not use or reproduce any content from our website without our prior written consent.


Liability

  • We will not be liable for any damages or losses resulting from your use of theabankatelier.com or any products purchased from us, except where such damages or losses are caused by our negligence or breach of these terms and conditions. Our liability shall in no event exceed the purchase price of the products you have ordered.